Check out our shipping policy here - https://www.outbackaddress.com/pages/returns-refunds
All products are curated and best in class. Warranties are covered by the Manufacturers but we don't see such situations arising. Thats the whole point of us curating products selectively!
You will get an email with the order confirmation. Please do check your email while placing the order and your spam folder incase you did not get the order confirmation.
Please leave us a message and we will update you asap!
Sorry we do not allow cancellations if its preordered but if its something that we stock we may be able to help you with a store credit on a case by case basis. Reach out to us to know more!